ROUND 2028 QUESTIONS
We're working on resources to help you prepare for Round 2028.
Have a question? You can email. The CBIC Help Desk will also be available later this summer, before the bidder registration and bidding windows open.
What to Expect: We strive to respond to all inquiries within 10 business days. Please note that more complex inquiries requiring additional research or coordination may require additional time beyond this standard timeframe. If that is the case, we will make every effort to provide you with an interim update.
In the Meantime:
- Please do not submit duplicate inquiries, as this may delay our response.
- Stay up to date – make sure you are subscribed to receive Email Updates and monitor the CBIC website for any updates.
Answers to common questions are posted in the FAQ section of this website.
Thank you for your patience – we're here to help you through the bidding process!
ENROLLMENT QUESTIONS
Contact the respective National Provider Enrollment Eastern Region Durable Medical Equipment, Prosthetics, Orthotics, and Supplies (DMEPOS) contractor (NPEAST) or National Provider Enrollment Western Region DMEPOS contractor (NPWEST) based on their assigned U.S. states and territories for assistance with supplier enrollment:
NPEAST: 866-520-5193
Alabama, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Kentucky, Maine, Maryland, Massachusetts, Michigan, Mississippi, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Vermont, Virginia, West Virginia, Wisconsin, District of Columbia, Puerto Rico, and U.S. Virgin Islands
NPWEST: 866-238-9652
Alaska, Arizona, Arkansas, California, Colorado, Hawaii, Idaho, Iowa, Kansas, Louisiana, Minnesota, Missouri, Montana, Nebraska, Nevada, New Mexico, North Dakota, Oklahoma, Oregon, South Dakota, Texas, Utah, Washington, Wyoming, American Samoa, Guam, and Northern Mariana Islands
CLAIMS, BILLING, AND COVERAGE POLICIES
Find the status of a claim, ask billing questions, or ask about Medicare coverage policies – Contact a Durable Medical Equipment Medicare Administration Contractor (DME MAC) for the area where the beneficiary resides:
Jurisdiction A - 866-419-9458
Jurisdiction B - 866-590-6727
Jurisdiction C - 866-270-4909
Jurisdiction D - 877-320-0390
SUBSCRIBE FOR UPDATES
Receive important updates about the Durable Medical Equipment, Prosthetics, Orthotics, and Supplies (DMEPOS) Competitive Bidding Program (CBP).
Encourage your staff to Subscribe to the Competitive Bidding Implementation Contractor (CBIC) website to stay informed.